The world relies on Hexagon
Because we’re as committed to public safety as you are
Leverage public safety call-taking best practice from more than 40 countries. Explore our fully integrated public safety portfolio in this video.
Leverage public safety call-taking best practice from more than 40 countries. Explore our fully integrated public safety portfolio in this video.
An unparalleled track record, backed by local expertise
35+
years of public safety experience globally
10
Hexagon offices in the APAC region
40
countries use Hexagon software
3,500+
public safety agencies rely on Hexagon
30+
years serving Australian and NZ safety agencies
1 billion
people protected worldwide
Hexagon brings you much more than just the world’s leading computer-aided dispatch. We’re your trusted partner. Backed by Hexagon’s decades of public safety leadership in Australia and New Zealand, you can trust the most widely deployed CAD system in the world to serve your agency and your community.
An unparalleled track record, backed by local expertise
Hexagon brings you much more than just the world’s leading computer-aided dispatch. We’re your trusted partner. Backed by Hexagon’s decades of public safety leadership in Australia and New Zealand, you can trust the most widely deployed CAD system in the world to serve your agency and your community.
35+
years of public safety experience globally
10
Hexagon offices in the APAC region
40
countries use Hexagon software
3,500+
public safety agencies rely on Hexagon
30+
years serving Australian and NZ safety agencies
1 billion
people protected worldwide
Discover HxGN OnCall cloud-enabled CAD
Equip your agency with the tools it needs to work most effectively
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Navigate security and compliance with confidence
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HxGN OnCall adapts to how you work, not the other way around
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Discover how cloud-enabled CAD can help your agency meet unprecedented challenges.
See how the HxGN OnCall portfolio helps you stay agile and resilient in rapidly changing environments.
Find out how Smart Advisor assistive AI gives users actionable insights directly within the dispatch client.
Discover how HxGN OnCall cloud-enabled CAD can help your agency meet unprecedented challenges.
See how the HxGN OnCall portfolio helps you stay agile and resilient in rapidly changing environments.
Find out how Smart Advisor assistive AI gives users actionable insights directly within the dispatch client.
Explore the HxGN OnCall product portfolio
HxGN OnCall Dispatch
Connect callers, dispatchers, field officers and command with next-gen call-taking and computer-aided dispatch (CAD) for faster, more effective response.
HxGN OnCall Dispatch Smart Advisor
Support your team with assistive AI that helps them identify risks, make more effective decisions and strategically deploy personnel and resources.
HxGN OnCall Analytics
Better assess performance, allocate resources and improve operations with real-time intelligent data visualisation and reporting tools.
HxGN Connect
HxGN OnCall Field Mobility
Customer success stories
“The automated update of officer location via GPS [is] providing real-time access to incident and unit information.”
Australian Federal Police
“We’re saving at least half an hour per day per officer. This equates to 520,000 hours annually.”
“This further enhances the capability of SAPOL to respond to emergency situations quickly and precisely.”
“The automated update of officer location via GPS [is] providing real-time access to incident and unit information.”
“This further enhances the capability of SAPOL to respond to emergency situations quickly and precisely.”
“We’re saving at least half an hour per day per officer. This equates to 520,000 hours annually.”
With most 000 calls coming from mobiles, it’s a challenge to locate callers accurately, relying on them to verbally give their locations. Hexagon’s advanced mobile location services solved this issue.
Hexagon: your ideal partner for public safety
- Hexagon has been a leading provider of public safety solutions locally for over 30 years.
- Our team has a proven track record within public sector.
- We understand the unique needs and challenges faced here in ANZ.
- We have success stories and reference sites globally.
Hexagon: your ideal partner for public safety
Draw on industry expertise
- Hexagon has been a leading provider of public safety solutions locally for over 30 years.
- Our team has a proven track record in public sector comms.
- We understand the unique needs and challenges faced here in ANZ.
- We have success stories and reference sites globally.
Work directly with the vendor
- Being the developer, not just an integrator, we understand HxGN OnCall’s full capabilities.
- We tailor your deployment to best suit your needs.
- Our team is deicated to supporting you efficiently and quickly resolving issues.
- Our vetted partner ecosystem amplifies our ability to deploy solutions faster.
Choose an effective solution
- Our Software as a Service (SaaS) managed solution reduces the burden for your IT team.
- HxGN OnCall’s user interface is intuitive and user-friendly, minimising staff training.
- Seamless integration with existing systems means you can retain value from your technology investments.
- Streamlined workflows support call-taking efficiency.
Stay ahead of cyber threats
- HxGN OnCall implements industry-standard encryption protocols.
- We adhere to the standards set by the ASD and other Australian regulations.
- Rigorous access protocols and built-in controls restrict unauthorised access under conditions you set.
- Hexagon is continuously advancing cybersecurity protocols to address evolving threats.
Deploy the way you want
- Choose from on-prem, cloud, SaaS or hybrid.
- Cloud hosting offers scalability for agencies with fluctuating resources or limited IT support.
- SaaS is a managed solution with minimal upfront investment, for agencies seeking flexibility.
- On-premises deployment brings control over data, or internal redundancy in a hybrid model.
Future-proof your investment
- HxGN OnCall's configurable UI means you can build and manage your own interfaces.
- Change workflows and layouts without bespoke customisation.
- Cloud-based scalability allows you to add more users and storage.
- Hexagon has a solid foundation to innovate and evolve for the long term.
News and events
Technology is key to supporting our paramedics
Discover how technology is transforming emergency medical services, helping paramedics respond faster and make smarter decisions in critical moments.
New emergency comms tools improve public safety
Modern emergency services technology reduces staffing stress by giving communicators more information to do their jobs better – improving resiliency of 000.
Improve emergency response with AI-enhanced technology
Guilford Metro 9-1-1 in Greensboro, North Carolina, to become one of the most technologically advanced emergency communications centres in the U.S.
Hexagon partners with RapidSOS on commercial fire alerts
Digital alerts for firefighters responding to emergencies in commercial buildings send emergency dispatch data in real time without the need for phone calls.