Next-gen fire and emergency response
Real-time insights. Rapid action.
Built for dispatchers, commanders and crews
Dispatch with confidence
- Unified view of dispatch operations
- Streamlined workflows: alerts, unit status, pre-plans
- Reduce handling time and operator workload
- Faster, more precise turnouts during bushfire peaks
Command with clarity
- Live mapping of hydrants and hazard zones
- Real-time crew status, tasking and messaging
- Statewide, cross-agency visibility at incidents
- Shared situational awareness keeps teams in sync
Work safer, finish faster
- Mobile interface designed for glove use
- Instant access to pre-plans, routes, risks and updates
- Clear, consistent workflows in-vehicle and handheld
- Improve safety and accelerate scene clearance
Hexagon solutions at every stage of fire & emergency response
Trusted by local and global agencies
Discover HxGN OnCall cloud-enabled CAD
Dispatch the right crews fast
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Bring call-taking, dispatch, and field ops together with fire‑specific workflows. HxGN OnCall supports Recommend Unit for automatic unit suggestions, station alerting via pre‑built interfaces, and mapping with hydrant and target‑hazard layers. Integrations for pre‑incident plans (e.g., FlowMSP) keep critical context in view at the point of dispatch.
Keep crews connected in-vehicle and on foot
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HxGN OnCall’s Smart Advisor provides assistive AI to surface risk cues as incidents unfold. Analytics adds spatial analysis and incident playback with multi‑unit AVL for post‑incident review and planning. Mobile Unit and Mobile Responder deliver in‑vehicle and hand‑held workflows with chat/alerts, status updates, searches, person‑level tracking, connected/disconnected operation, and glove‑friendly layouts.
Run resilient, browser‑based control rooms
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Operate with HxGN OnCall’s browser‑based clients, distributed services, and options for load‑balanced, redundant, and cloud infrastructure. Dynamic presentation keeps screens task‑focused, and live dashboards give supervisors real‑time visibility to manage performance and resource deployment.
Coordinate across agencies and continuously improve
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Adapt HxGN OnCall interfaces, forms, and workflows without custom code. Extend with Smart Advisor for assistive AI, Analytics for dashboards, KPIs, and playback, and HxGN Connect to securely share and collaborate across police, fire, EMS, neighbouring agencies, and community partners in real time.
Explore the HxGN OnCall product portfolio
HxGN OnCall Dispatch
Connect callers, dispatchers, field officers and command with next-gen call-taking and computer-aided dispatch (CAD) for faster, more effective response.
HxGN OnCall Dispatch Smart Advisor
Support your team with assistive AI that helps them identify risks, make more effective decisions and strategically deploy personnel and resources.
HxGN Connect
Easily share and act on data in a secure environment to power real-time incident and operations centres with this cloud-native software as a service.
HxGN OnCall Analytics
Better assess performance, allocate resources and improve operations with real-time intelligent data visualisation and reporting tools.
HxGN OnCall Field Mobility
Discover how cloud-enabled CAD can help your agency meet unprecedented challenges.
See how the HxGN OnCall portfolio helps you stay agile and resilient in rapidly changing environments.
Find out how Smart Advisor assistive AI gives users actionable insights directly within the dispatch client.
Discover how HxGN OnCall cloud-enabled CAD can help your agency meet unprecedented challenges.
See how the HxGN OnCall portfolio helps you stay agile and resilient in rapidly changing environments.
Find out how Smart Advisor assistive AI gives users actionable insights directly within the dispatch client.
An unparalleled track record, backed by local expertise
35+
years of public safety experience globally
10
Hexagon offices in the APAC region
40
countries use Hexagon software
3,500+
public safety agencies rely on Hexagon
30+
years serving Australian and NZ safety agencies
1 billion
people protected worldwide
Hexagon brings you much more than just the world’s leading computer-aided dispatch. We’re your trusted partner. Backed by Hexagon’s decades of public safety leadership in Australia and New Zealand, you can trust the most widely deployed CAD system in the world to serve your agency and your community.
An unparalleled track record, backed by local expertise
Hexagon brings you much more than just the world’s leading computer-aided dispatch. We’re your trusted partner. Backed by Hexagon’s decades of public safety leadership in Australia and New Zealand, you can trust the most widely deployed CAD system in the world to serve your agency and your community.
35+
years of public safety experience globally
10
Hexagon offices in the APAC region
40
countries use Hexagon software
3,500+
public safety agencies rely on Hexagon
30+
years serving Australian and NZ safety agencies
1 billion
people protected worldwide
Hexagon: your ideal partner for public safety
- Hexagon has been a leading provider of public safety solutions locally for over 30 years.
- Our team has a proven track record in public sector comms.
- We understand the unique needs and challenges faced here in ANZ.
- We have success stories and reference sites globally.
Hexagon: your ideal partner for public safety
Draw on industry expertise
- Hexagon has been a leading provider of public safety solutions locally for over 30 years.
- Our team has a proven track record in public sector comms.
- We understand the unique needs and challenges faced here in ANZ.
- We have success stories and reference sites globally.
Work directly with the vendor
- Being the developer, not just an integrator, we understand HxGN OnCall’s full capabilities.
- We tailor your deployment to best suit your needs.
- Our team is deicated to supporting you efficiently and quickly resolving issues.
- Our vetted partner ecosystem amplifies our ability to deploy solutions faster.
Choose an effective solution
- Our Software as a Service (SaaS) managed solution reduces the burden for your IT team.
- HxGN OnCall’s user interface is intuitive and user-friendly, minimising staff training.
- Seamless integration with existing systems means you can retain value from your technology investments.
- Streamlined workflows support call-taking efficiency.
Stay ahead of cyber threats
- HxGN OnCall implements industry-standard encryption protocols.
- We adhere to the standards set by the ASD and other Australian regulations.
- Rigorous access protocols and built-in controls restrict unauthorised access under conditions you set.
- Hexagon is continuously advancing cybersecurity protocols to address evolving threats.
Deploy the way you want
- Choose from on-prem, cloud, SaaS or hybrid.
- Cloud hosting offers scalability for agencies with fluctuating resources or limited IT support.
- SaaS is a managed solution with minimal upfront investment, for agencies seeking flexibility.
- On-premises deployment brings control over data, or internal redundancy in a hybrid model.
Future-proof your investment
- HxGN OnCall's configurable UI means you can build and manage your own interfaces.
- Change workflows and layouts without bespoke customisation.
- Cloud-based scalability allows you to add more users and storage.
- Hexagon has a solid foundation to innovate and evolve for the long term.